Refund Policy
Transparency is key to our partnership.
Our Guarantee
At Ecom Experts, we value your time. If things don't go as planned, we have a straightforward refund policy.
Eligibility for Refund
You are eligible for a full refund if EITHER of the following conditions are met:
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Condition 1: Work Not Started You have chosen a plan and completed the payment, but we have not initiated the work within 48 hours of payment confirmation.
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Condition 2: Missed Deadline We fail to deliver the project or service by the promised delivery date agreed upon at the start of the project.
How to Request
To initiate a refund, please contact our support team on WhatsApp with your Order ID. We will verify and process the refund within 3-5 business days.
Contact Support on WhatsApp